This Privacy Policy describes how Fudge It, Inc. (“Fudge,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access or use https://www.fudge.ai, our software-as-a-service platform, APIs, and related services (collectively, the “Services”).
If you have any questions about this Privacy Policy, contact us at privacy@fudge.ai.
1. Who We Are (Data Controller)
Fudge It, Inc.
Email: privacy@fudge.ai
For purposes of applicable data-protection laws (including the GDPR), Fudge It, Inc. acts as the data controller for personal information processed through the Services, unless otherwise agreed in writing.
2. Information We Collect
2.1 Information You Provide
We may collect personal information you provide directly, including:
- Name, email address, company name
- Account credentials and profile information
- Billing and payment details (processed by third-party payment providers)
- Communications with us (support requests, feedback, emails)
2.2 Information Collected Automatically
When you use the Services, we may collect:
- IP address, device identifiers, browser type, operating system
- Usage and interaction data (pages viewed, actions taken, feature usage)
- Logs, diagnostics, and performance metrics
2.3 Customer Content
Our Services allow you to connect third-party platforms (such as e-commerce stores) and submit content, configuration data, code, prompts, or other inputs (“Customer Content”). Customer Content may include personal data depending on how you use the Services.
3. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services
- Authenticate users and manage accounts
- Generate, customize, and improve AI-assisted outputs
- Process payments and manage subscriptions
- Monitor, secure, and improve product performance
- Communicate with you regarding updates, support, and administrative matters
- Comply with legal obligations and enforce our terms
4. Legal Bases for Processing (GDPR)
Where the GDPR applies, we process personal information based on:
- Performance of a contract (providing the Services)
- Legitimate interests (improving, securing, and marketing our Services)
- Consent, where required (e.g., certain cookies or marketing communications)
- Legal obligations
You may withdraw consent at any time where processing is based on consent.
5. AI and Automated Processing
Fudge provides AI-assisted features that analyze inputs, configurations, and usage signals to generate recommendations, code, or other outputs.
- Customer Content is processed solely to provide and improve the Services.
- We may use aggregated or de-identified usage data to improve system reliability, performance, and product features.
- Automated processing performed by the Services does not produce legal or similarly significant effects without meaningful human involvement.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential functionality (authentication, security)
- Analytics and performance monitoring
- User preferences and functionality
Where required by law, we obtain consent before placing non-essential cookies. You can control cookies through your browser settings.
7. How We Share Information
We may share personal information with:
- Service providers and subprocessors (e.g., hosting, analytics, payments, customer support)
- Professional advisers (legal, accounting, compliance)
- Authorities or regulators where required by law or to protect our rights
We do not sell personal information.
A list of subprocessors is available upon request.
8. International Data Transfers and Data Location
Our infrastructure operates globally; however:
- All user and customer data is stored in the United States, including data relating to EU customers.
- We may process data using infrastructure located in multiple regions for performance and reliability purposes.
Where personal information is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide and operate the Services
- Meet legal, accounting, and contractual obligations
- Resolve disputes and enforce agreements
Account data may be retained for a limited period after account closure. Logs and operational data are retained for shorter periods consistent with business and security needs.
10. Security
We implement reasonable technical and organizational measures to protect personal information, including:
- Encryption in transit and at rest where appropriate
- Access controls and least-privilege policies
- Monitoring and incident-response procedures
No system is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion
- Object to or restrict processing
- Request data portability
- Opt out of marketing communications
Requests can be submitted to privacy@fudge.ai. We may need to verify your identity before responding.
12. U.S. State Privacy Rights
Residents of certain U.S. states (including California and Virginia) may have additional rights under applicable privacy laws. We respond to verified requests in accordance with those laws.
13. Children’s Privacy
The Services are intended for adults only and are not directed to children under 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.
14. Data Processing Agreement (DPA)
We offer a Data Processing Agreement (DPA) for customers who require one to meet data-protection obligations. To request a DPA, contact privacy@fudge.ai.
15. Third-Party Links
The Services may include links to third-party websites or services. We are not responsible for their privacy practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by other appropriate means. The “Last updated” date reflects the most recent revision.
17. Contact Us
For questions or concerns about this Privacy Policy or our data practices:
Email: privacy@fudge.ai
Company: Fudge It, Inc.
This Privacy Policy is provided for transparency and informational purposes and does not constitute legal advice.